> ## Documentation Index
> Fetch the complete documentation index at: https://docs.galxe.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support & Community

> Get the help you need and connect with the Galxe developer community

## 🚀 Getting Started

### First Time Here?

<CardGroup cols={2}>
  <Card title="Quick Start" icon="rocket" href="/galxe-integration/getting-started/quick-start">
    Get up and running in 5 minutes with our comprehensive quick start guide
  </Card>

  <Card title="Authentication" icon="key" href="/galxe-integration/getting-started/authentication">
    Set up your access tokens and authentication
  </Card>

  <Card title="Common Patterns" icon="puzzle-piece" href="/galxe-integration/getting-started/common-patterns">
    Learn the most common integration patterns
  </Card>

  <Card title="API Reference" icon="book" href="/galxe-integration/api-reference/quest">
    Complete API documentation and examples
  </Card>
</CardGroup>

## 💬 Community Channels

### Social Media

<CardGroup cols={3}>
  <Card title="Twitter" icon="twitter" href="https://twitter.com/GalxeEcosystem">
    Follow for updates and announcements
  </Card>

  <Card title="GitHub" icon="github" href="https://github.com/galxe">
    Access code repositories and examples
  </Card>

  <Card title="Medium" icon="medium" href="https://blog.galxe.com">
    Read technical articles and tutorials
  </Card>
</CardGroup>

## 🆘 Getting Help

### Self-Service Resources

Before reaching out for support, check these resources:

<AccordionGroup>
  <Accordion title="📚 Documentation">
    * **[Quick Start Guide](/galxe-integration/getting-started/quick-start)** - Basic setup and first API call
    * **[API Reference](/galxe-integration/api-reference/quest)** - Complete API documentation
    * **[Integration Guides](/galxe-integration/guides/quests)** - Scenario-based tutorials
    * **[Error Handling](/galxe-integration/resources/error-handling)** - Troubleshooting common issues
  </Accordion>

  <Accordion title="🔧 Troubleshooting">
    * **[Error Codes](/galxe-integration/resources/error-handling)** - Complete error reference
    * **[Rate Limits](/galxe-integration/resources/rate-limits)** - Understanding API limits
    * **[Common Issues](#common-issues)** - Frequently encountered problems
    * **[Debug Checklist](#debug-checklist)** - Step-by-step debugging guide
  </Accordion>

  <Accordion title="💡 Examples">
    * **Code Examples** - Working code in multiple languages
    * **Integration Patterns** - Common implementation approaches
    * **Best Practices** - Recommended development practices
    * **Sample Projects** - Complete example applications
  </Accordion>
</AccordionGroup>

### Direct Support

For complex issues or when you need direct assistance:

<Warning>
  Before contacting support, please review our documentation and try the troubleshooting steps. This helps us provide faster, more targeted assistance.
</Warning>

#### Developer Support Email

**[support@galxe.com](mailto:support@galxe.com)**

**What to Include:**

* Clear description of the issue
* Steps to reproduce the problem
* Expected vs. actual behavior
* Code snippets (if applicable)
* Error messages and stack traces
* Your environment details

#### Response Times

* **General Inquiries**: 24-48 hours
* **Technical Issues**: 12-24 hours
* **Critical Issues**: 2-4 hours

## 🐛 Reporting Issues

### Bug Reports

Found a bug? Help us improve by reporting it properly.

**Where to Report:**

* **Critical Issues**: Email [support@galxe.com](mailto:support@galxe.com) immediately
* **General Bugs**: Create a GitHub issue
* **Documentation Issues**: Discord or GitHub

**Bug Report Template:**

```markdown theme={null}
## Bug Description
Brief description of the issue

## Steps to Reproduce
1. Step one
2. Step two
3. Step three

## Expected Behavior
What should happen

## Actual Behavior
What actually happens

## Environment
- Platform: [Web/Mobile/Server]
- Language: [JavaScript/Python/etc.]
- SDK Version: [if applicable]
- Browser: [if applicable]

## Additional Context
Any other relevant information
```

### Feature Requests

Have an idea for a new feature? We'd love to hear it!

**How to Submit:**

1. Check existing feature requests first
2. Create a detailed proposal
3. Explain the use case and benefits
4. Discuss with the community

## 🏆 Community Guidelines

### Code of Conduct

We're committed to providing a welcoming and inclusive environment:

* **Be Respectful**: Treat everyone with respect and kindness
* **Be Constructive**: Provide helpful feedback and suggestions
* **Be Patient**: Remember that everyone has different skill levels
* **Be Professional**: Keep discussions focused and on-topic

### Best Practices for Getting Help

<Steps>
  <Step title="Search First">
    Check documentation, existing issues, and community discussions
  </Step>

  <Step title="Be Specific">
    Provide clear, detailed descriptions of your issue
  </Step>

  <Step title="Include Context">
    Share relevant code, error messages, and environment details
  </Step>

  <Step title="Follow Up">
    Respond to clarifying questions and update on resolution
  </Step>
</Steps>

## 🔍 Common Issues

### Authentication Problems

<AccordionGroup>
  <Accordion title="Invalid Access Token">
    **Symptoms**: 401 Unauthorized errors

    **Solutions**:

    * Verify token is correctly set in headers
    * Check token hasn't expired
    * Ensure token has correct permissions
    * Regenerate token if necessary
  </Accordion>

  <Accordion title="Insufficient Permissions">
    **Symptoms**: 403 Forbidden errors

    **Solutions**:

    * Verify token has access to the specific space/credential
    * Check if you're an admin of the space
    * Ensure the resource exists and is accessible
  </Accordion>
</AccordionGroup>

### API Request Issues

<AccordionGroup>
  <Accordion title="Rate Limiting">
    **Symptoms**: 429 Too Many Requests

    **Solutions**:

    * Implement exponential backoff
    * Reduce request frequency
    * Use batch operations where possible
    * Cache responses to reduce redundant calls
  </Accordion>

  <Accordion title="Query Complexity">
    **Symptoms**: Timeout or complexity errors

    **Solutions**:

    * Break large queries into smaller ones
    * Use pagination for large datasets
    * Reduce query depth and complexity
    * Consider using multiple simpler queries
  </Accordion>
</AccordionGroup>

### Data Issues

<AccordionGroup>
  <Accordion title="Resource Not Found">
    **Symptoms**: Empty responses or null data

    **Solutions**:

    * Verify resource IDs are correct
    * Check if resource exists and is accessible
    * Ensure proper permissions
    * Try with known working IDs
  </Accordion>

  <Accordion title="Invalid Data Format">
    **Symptoms**: Validation errors

    **Solutions**:

    * Check data types and formats
    * Validate addresses and IDs
    * Review required vs optional fields
    * Test with minimal valid data first
  </Accordion>
</AccordionGroup>

## 🛠️ Debug Checklist

When troubleshooting issues, follow this systematic approach:

### Pre-flight Checks

<Steps>
  <Step title="Environment">
    * [ ] Access token is set correctly
    * [ ] Network connectivity is working
    * [ ] Required dependencies are installed
    * [ ] Environment variables are configured
  </Step>

  <Step title="Authentication">
    * [ ] Token is valid and not expired
    * [ ] Token has correct permissions
    * [ ] Headers are properly formatted
    * [ ] Using correct endpoint URL
  </Step>

  <Step title="Request Format">
    * [ ] GraphQL query syntax is valid
    * [ ] Required parameters are provided
    * [ ] Data types match schema requirements
    * [ ] Variable names match query definitions
  </Step>
</Steps>

### Testing Steps

<Steps>
  <Step title="Minimal Test">
    Start with the simplest possible query to verify basic connectivity
  </Step>

  <Step title="Incremental Complexity">
    Gradually add complexity to isolate the problematic component
  </Step>

  <Step title="Known Working Examples">
    Test with examples from documentation to verify your setup
  </Step>

  <Step title="Error Analysis">
    Carefully review error messages and status codes for clues
  </Step>
</Steps>

### Maintenance Windows

We perform regular maintenance to ensure optimal performance:

* **Scheduled Maintenance**: Announced 24-48 hours in advance
* **Emergency Maintenance**: Minimal disruption, usually under 15 minutes
* **Status Notifications**: Subscribe for real-time updates

## Need Immediate Help?

<CardGroup cols={2}>
  <Card title="Discord Community" icon="discord" href="https://discord.gg/galxe">
    Get real-time help from the community and team
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@galxe.com">
    Direct support for complex technical issues
  </Card>
</CardGroup>

We're here to help you succeed with your Galxe integration! 🚀