- Anonymous and Secure
- Owning Access Control
- Convenient
- Full name;
- Email address;
- Identity Verification Information, such as a picture of your Driver’s License, State ID, or
- Passport;
- Picture of your face; and
- IP Address.
- Name, contact information and other identifiers: identifiers such as a name, username, account name, blockchain wallet address, mailing address, phone number, country of residence, birth date, email address, and online identifier.
- Customer records: electronic customer records containing Personal Information.
- Device information: internet protocol (IP) address, web browser type, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
- Protected classifications, characteristics, or special category data: protected classifications or characteristics, or data considered “special category” under applicable law such as race,ethnicity, sex, age, and nationality.
- Identity documents: the document(s) you upload to our third party identity verification provider, such as driver’s license, identification card, or passport, in addition to the information about those documents such as document type, document number, expiration date, and a picture or copy of those documents.
- Images and photographic data: photographic images received from or uploaded by you to a third party provider engaged by us to verify your identity.
- Communications: direct communication, web forms, online polls, or interactions with our blogs and posts. Usage data: internet or other electronic network activity information including, but not limited to, browsing history, search history, and information regarding a consumer’s interaction with an Internet website, application, or advertisement.
- Location data: location information about a particular individual or device, general location information (for example, your IP address may indicate your more general geographic region).
- Directly from you: such as when you create an online account with us (“User Account”), use the Service, participate in a transaction, communicate on the Services, participate in contests and promotions we offer, register to receive marketing and other communications from us, or contact us for customer support purposes.
- From our partners and service providers: when you use our services to verify your identity, we will work with our partner who is a third party service provider to collect your information and verify your identity; depending on your settings and the features you use, our partners may share that information with us.
- From third parties: such as affiliate and other third parties, public records, third-party providers of services to us (e.g., fraud detection and security), consumer data resellers, social networks, joint marketing partners and affiliate companies.
- Related to your use of our Services: including information we collect automatically when you use our Website or interact with us, or information we derive about you and your preferences or interests based on the Personal Information we collect and our interactions with you.
- Registration, accounts and profiles: if you choose to use our identity verification service, we collect and process information, including sensitive Personal information, necessary to comply with “Know Your Customer” or similar legal obligations under applicable laws in order to verify your identity. This includes your name, identity documents (such as driver’s license or passport), and a picture of your face; we may also collect additional information such as your preferences and payment details.
- Your communications and requests: when you email us, call us, or otherwise send us communications, we collect and maintain a record of your contact details, communications and our responses.
- Identity Verification Service: We may collect information about you from third party entities when we seek to verify your identity as part of “Know Your Customer” requirements, including sensitive Personal information. We collect information from third party entities engaged by us to provide information about your identity, including identity documents (as described above), photographic data, and confirmation of your identity. Please note that use of this third-party service is optional but certain features of the Service may not be available to you unless you provide additional information.
- Third-party accounts: if you connect your third party accounts to your User Account (such as Twitter, Discord, or GitHub), we will collect certain Personal information about you from those third parties.
- Other: we may obtain Personal Information, such as demographic information or updated contact details, from third parties; we may also collect information from public records.
- Website and App: We and our third-party providers may use cookies, pixels, tags, log-files, and other technologies to collect information about a user from their browser or device, including, without limitation, your browser type, device type, operating system, software version, phone model, phone operating system, platform-dependent information, requested document, referring URL, date and time of your visit, clickstream data (e.g., about the pages you view, links you click and date and time stamps for your activities on our Website), and the IP address associated with your transactions in the system. The information that we collect automatically may be linked with other Personal Information we have collected.
- Providing support and services: including to provide our Services, operate our Website, and online services, and interact with you on our Services; to respond to your inquiries; to provide troubleshooting, fulfill your orders and requests, process your payments and provide technical support; and for other customer service and support purposes. Our lawful basis is to fulfill any contractual terms with you.
- Analyzing and improving our business: including to better understand how users access and use our Services, to evaluate and improve our Services and business operations, and to develop new features, offerings, and services; to conduct surveys and other evaluations (such as customer satisfaction surveys); to monitor consumer interest in our products and Services; to troubleshoot problems that may arise on the Services; to improve the accuracy of our customer database; to increase our understanding of our customers; and for other research and analytical purposes. Our lawful basis is our legitimate business interests in understanding and improving our Services.
- Personalizing content and experiences: including to tailor content we send or display on our Website and other Services and to otherwise Personalize your experiences. Our lawful basis is our legitimate business interests in offering a more Personalized service.
- Advertising and marketing and promotional purposes: including to reach you with more relevant ads and send you newsletters, offers or other information we think may interest you. However, we will not use any Identity Information (such as your passport information) for marketing or promotional purposes. We may use your name and email address to provide you with marketing or promotional communications, and you can always unsubscribe from marketing communications. Our lawful basis is your consent to choose to subscribe to any newsletter or marketing (and you can unsubscribe at any time).
- Securing and protecting our business: including to protect and secure our business operations, assets, Services, network and information and technology resources; to investigate, prevent, detect and take action regarding fraud, unauthorized access, situations involving potential threats to the rights or safety of any person or third-party, or other unauthorized activities or misconduct. Our lawful basis is our legitimate business interests in protecting our business and services.
- Defending our legal rights: including to manage and respond to actual and potential legal disputes and claims, and to otherwise establish, defend or protect our rights or interests, including in the context of anticipated or actual litigation with third parties. Our lawful basis is our legitimate business interests in protecting our business or our need to defend ourselves legally.
- Auditing, reporting, corporate governance, and internal operations: including relating to financial, tax and accounting audits; audits and assessments of our operations, privacy, security and financial controls, risk, and compliance with legal obligations; our general business, accounting, record keeping and legal functions; and related to any actual or contemplated merger, acquisition, asset sale or transfer, financing, bankruptcy or restructuring of all or part of our business. Our lawful basis is our legal obligations under relevant legislation such as tax reporting and our legitimate interests in running our governance programs.
- Complying with legal obligations: including to comply with the law, our legal obligations and legal process, such as warrants, subpoenas, court orders, and regulatory or law enforcement requests. Our lawful basis is compliance with applicable law.
- For our legitimate business interests: including our business interest in conducting and managing our business and enabling us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your Personal Information for our legitimate interests. We do not use your Personal Information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us. Our lawful basis is this legitimate business interest.
- Service providers: We may disclose Personal Information to third-party service providers who use this information to perform services for us, such as third-party identity verification services, hosting providers, auditors, advisors, consultants, customer service and/or support providers.
- Third Party Platforms: At your request and only with your authorization, we will disclose your identity token and/or identity verification information you have provided to us, to third- party crypto exchanges, asset management platforms, web3 platforms and applications, defi platforms or other services where a KYC token may be required.
- Subsidiaries, affiliates, and business partners: We may share your Personal Information with our affiliated companies (i.e., our parent company and other companies under common ownership, control or management with us); they may use such Personal Information for the purposes set out in this Policy.
- Legal compliance: We may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. In addition, we may share certain Personal Information when we believe that doing so is reasonably necessary to protect the rights, property and safety of our company and/or others.
- Business transfers: We may disclose and/or transfer Personal Information as part of any actual or contemplated merger, sale, transfer of assets, acquisition, financing and/or restructuring of all or part of our business, bankruptcy or similar event, including related to due diligence conducted prior to such event where permitted by law.
- Protect our rights: We may disclose Personal Information where we believe it necessary to respond to claims asserted against us, to enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation and/or to protect the rights, property or safety of Galaxy or our affiliates, partners, clients, customers and/or others.