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🚀 Getting Started

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First Time Here?

Quick Start

Get up and running in 5 minutes with our comprehensive quick start guide

Authentication

Set up your access tokens and authentication

Common Patterns

Learn the most common integration patterns

API Reference

Complete API documentation and examples

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💬 Community Channels

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Social Media

Twitter

Follow for updates and announcements

GitHub

Access code repositories and examples

Medium

Read technical articles and tutorials

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🆘 Getting Help

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Self-Service Resources

Before reaching out for support, check these resources:
  • Code Examples - Working code in multiple languages
  • Integration Patterns - Common implementation approaches
  • Best Practices - Recommended development practices
  • Sample Projects - Complete example applications

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Direct Support

For complex issues or when you need direct assistance:
Before contacting support, please review our documentation and try the troubleshooting steps. This helps us provide faster, more targeted assistance.

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Developer Support Email

support@galxe.com What to Include:
  • Clear description of the issue
  • Steps to reproduce the problem
  • Expected vs. actual behavior
  • Code snippets (if applicable)
  • Error messages and stack traces
  • Your environment details

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Response Times

  • General Inquiries: 24-48 hours
  • Technical Issues: 12-24 hours
  • Critical Issues: 2-4 hours

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🐛 Reporting Issues

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Bug Reports

Found a bug? Help us improve by reporting it properly. Where to Report:
  • Critical Issues: Email support@galxe.com immediately
  • General Bugs: Create a GitHub issue
  • Documentation Issues: Discord or GitHub
Bug Report Template: 
## Bug Description
Brief description of the issue

## Steps to Reproduce
1. Step one
2. Step two
3. Step three

## Expected Behavior
What should happen

## Actual Behavior
What actually happens

## Environment
- Platform: [Web/Mobile/Server]
- Language: [JavaScript/Python/etc.]
- SDK Version: [if applicable]
- Browser: [if applicable]

## Additional Context
Any other relevant information

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Feature Requests

Have an idea for a new feature? We’d love to hear it! How to Submit:
  1. Check existing feature requests first
  2. Create a detailed proposal
  3. Explain the use case and benefits
  4. Discuss with the community

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🏆 Community Guidelines

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Code of Conduct

We’re committed to providing a welcoming and inclusive environment:
  • Be Respectful: Treat everyone with respect and kindness
  • Be Constructive: Provide helpful feedback and suggestions
  • Be Patient: Remember that everyone has different skill levels
  • Be Professional: Keep discussions focused and on-topic

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Best Practices for Getting Help

1

Search First

Check documentation, existing issues, and community discussions
2

Be Specific

Provide clear, detailed descriptions of your issue
3

Include Context

Share relevant code, error messages, and environment details
4

Follow Up

Respond to clarifying questions and update on resolution

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🔍 Common Issues

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Authentication Problems

Symptoms: 401 Unauthorized errorsSolutions:
  • Verify token is correctly set in headers
  • Check token hasn’t expired
  • Ensure token has correct permissions
  • Regenerate token if necessary
Symptoms: 403 Forbidden errorsSolutions:
  • Verify token has access to the specific space/credential
  • Check if you’re an admin of the space
  • Ensure the resource exists and is accessible

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API Request Issues

Symptoms: 429 Too Many RequestsSolutions:
  • Implement exponential backoff
  • Reduce request frequency
  • Use batch operations where possible
  • Cache responses to reduce redundant calls
Symptoms: Timeout or complexity errorsSolutions:
  • Break large queries into smaller ones
  • Use pagination for large datasets
  • Reduce query depth and complexity
  • Consider using multiple simpler queries

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Data Issues

Symptoms: Empty responses or null dataSolutions:
  • Verify resource IDs are correct
  • Check if resource exists and is accessible
  • Ensure proper permissions
  • Try with known working IDs
Symptoms: Validation errorsSolutions:
  • Check data types and formats
  • Validate addresses and IDs
  • Review required vs optional fields
  • Test with minimal valid data first

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🛠️ Debug Checklist

When troubleshooting issues, follow this systematic approach:

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Pre-flight Checks

1

Environment

  • Access token is set correctly
  • Network connectivity is working
  • Required dependencies are installed
  • Environment variables are configured
2

Authentication

  • Token is valid and not expired
  • Token has correct permissions
  • Headers are properly formatted
  • Using correct endpoint URL
3

Request Format

  • GraphQL query syntax is valid
  • Required parameters are provided
  • Data types match schema requirements
  • Variable names match query definitions

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Testing Steps

1

Minimal Test

Start with the simplest possible query to verify basic connectivity
2

Incremental Complexity

Gradually add complexity to isolate the problematic component
3

Known Working Examples

Test with examples from documentation to verify your setup
4

Error Analysis

Carefully review error messages and status codes for clues

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Maintenance Windows

We perform regular maintenance to ensure optimal performance:
  • Scheduled Maintenance: Announced 24-48 hours in advance
  • Emergency Maintenance: Minimal disruption, usually under 15 minutes
  • Status Notifications: Subscribe for real-time updates

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Need Immediate Help?

Discord Community

Get real-time help from the community and team

Email Support

Direct support for complex technical issues
We’re here to help you succeed with your Galxe integration! 🚀